How do I return an item?
Start your return HERE or bring in-store within 30 days of purchase.
All returns must be unworn, unwashed, undamaged with tags attached, and subject to approval.
Can I pay for an item, and pick it up in-store at a later time?
Yes you can! You will see in our checkout that we have an 'In-Store Pickup' option. Simply add your items to your cart, and select this instead of shipping. We will fulfill your order and have it waiting for you in-store.
How do I exchange an item?
If you would like to exchange your item online, we kindly ask that you initiate a refund and repurchase the item you would like separately. You can start a return via our Returns Center at the link above.
We can only support direct exchanges in-store at this time.
Can I return a gift?
Gifted items must be accompanied by a confirmation email/order number or receipt/gift receipt, and only eligible for store credit. Refunds are not accepted on gifted items. If exchanging for new items, the gift receiver is responsible for paying any cost discrepancies, and any unused credit will be given as a store credit.
Are any items ineligible for return or final sale?
- All sale items, beauty products, and fragrances
- International orders (outside USA)
- Gift Cards
- Items that are visibly worn, damaged, or not in resellable condition
- Items without proof of purchase
- Items returned outside our 30-day return window
We're so sorry! If you receive an item that is faulty or arrived damaged, you can initiate a return HERE and you will be offered the following options:
We are unable to offer price adjustments on any purchases.
I made a purchase in-store, can I return it online? Can I return an online purchase in-store?
Yes, when an original receipt/email confirmation is provided. Please contact customercare@moonpennyshop to initiate an in-store return online, or bring your online purchase to our Chelan boutique for return.
We do what we can to help relocate missing packages. Sometimes that means replacing them! If your package is in transit and the tracking information has not been updated in over a week, please contact us at firstname.lastname@example.org.
However, if your package has been marked as delivered, we are not responsible for lost mail. Oftentimes packages are stolen, picked up by others by mistake, put in your neighbor's mailbox, etc. We are not responsible for this, unfortunately! We highly, highly recommend making sure your package is being delivered to a safe location that you are confident in.
My tracking number says my item was delivered, but it's not here! Help!
If your package was marked as delivered but you don't have it, we recommend the following:
1. Waiting a few days to see if it gets delivered. Often times postal workers mark something as delivered because they forgot to drop it off when they were at your stop. If this is the case, it'll be delivered within 1-2 business days.
2. Ask your neighbors! Oftentimes packages are misdelivered, especially if you live in an apartment complex.
3. Contact the post office to see if they're holding it. Sometimes they forget to leave pick-up notices.
4. If you have done the above to no avail, please contact us at email@example.com and we will see what we can do.
What's a Moonpenny?
A Moonpenny is a type of daisy that blooms at the beginning of summer! We love flowers, and wanted our store to have a floral name.
Are you a chain store?
We get this a lot and take it as a compliment! But no, this is our first and only store.
I don't live in Chelan, do you ship?
Yes! Our website is a fully functioning online store, featuring all the same products as in-store, except for a small handful of in-store only items. We ship anywhere in the US for a $5 flat rate, as well as international for a $20 flat rate.
What items are in-store only? Why?
Currently, the following items are available in-store only: Estelle Colored Glass stemmed wine glasses & cake stands, Valley Cruise Press blankets, The Floral Society 18" taper candles, and Medina Mercantile baskets. This is due to either a specific arrangement with the brand, or due to the product's fragile nature.
The item I want is sold out, are you getting more?
We try to restock our sold out inventory as soon as we can! Feel free to leave your email in the 'Email When Available' section, located under the product's description. You will be notified as soon as this item is back! If you would like a more specific restock date for a certain item, email firstname.lastname@example.org.
Is everything in store your own brand, or other brands too?
We design and produce our own brand of clothing and accessories, but also stock an assortment of jewelry, homewares, decor and gifts from our favorite brands. We have brands from makers all over the globe, such as Australia, Turkey, Lithuania, Poland, Northern Ireland, and across the US.
I would love to have my brand in Moonpenny, or have a collaboration! How can I make that happen?
We are so flattered! We get a lot of inquiries by talented makers and artisans to collaborate or have their products stocked in Moonpenny. If you feel like you have something fresh, unique, and on brand, we would love to see! Email email@example.com.
I have a special request or other question, how can I contact you?
No worries! Email firstname.lastname@example.org